UX Services

Helping Automakers Deliver a Powerful
and Compelling User Experience

“Design is not just what it looks like and feels like. Design is how it works.”

—Steve Jobs


Cerence, the global leader in mobility assistants, draws on decades of expertise to deliver in-car experiences that will drive user adoption, engagement, and loyalty for car makers

We know that driver adoption is driven by incredible design—even more so than technology—and that user experience (UX) is key when it comes to driving end user affinity for and long-term usage of in-car technologies. Cerence UX Services will provide valuable insight to automakers as they look to differentiate themselves from competitors and build loyalty and deeper connections with their drivers. Cerence UX Services is a suite of evaluation and validation services that provides automakers with deep analysis and understanding of the in-car user experience and driver satisfaction.

As end users become increasingly accustomed to the high-quality, consistently improving user interfaces of their smartphones and smart homes, their expectations of the UX and user interface within the car have grown. Cerence UX Services supports automakers as they look to meet these changing expectations by evaluating all aspects of the in-car UX, going beyond pure accuracy measurements to study end users’ interactions and satisfaction with the human-machine interface (HMI) and connected experience, as well as a system’s ability to effectively handle tasks and queries.

Cerence UX Services is available to both existing and new Cerence customers and can be leveraged to validate touch-screen interactions, voice assistants, and other various user interfaces, enabling automakers to bring the next generation of sleek, intuitive automotive experiences to the road.

Cerence UX Services is available in a variety of modules and packages to analyze and validate Cerence-based systems, or to evaluate, validate, and compare both Cerence-based and non-Cerence-based solutions. Depending on the package, Cerence UX Services includes intensive feature review by UX and UI experts; comparison to other systems; native speaker testing; voice, touch, and gesture interaction evaluation; usability and acceptance evaluation by end users; best practices; and analytics on end user feedback.