AI for a World in Motion

We're excited to partner with Infiniti of Grand Rapids, leading the way as the first dealership to launch our Dealer Assist Agent. Customers can now reach the dealership after hours to ask questions, schedule service appointments, and get support even when the showroom is closed. Dealer Assist Agent works within the systems and processes the team already uses, helping keep customer conversations and dealership operations connected. Craig Ressell shares how the AI agent is helping his team stay responsive beyond business hours, creating a better experience for both customers and employees. Full video → https://lnkd.in/esQv57Eg

Frost & Sullivan named Cerence AI the Growth and Innovation Index Leader for AI-Powered In-Car Assistants in its 2026 Frost Radar™ and recognized us as a Visionary Leader. We're honored to be recognized for our innovation and execution in helping automakers deliver next-generation AI experiences while maintaining control of their brand, customer relationships, and data. A huge thank you to our customers, partners, and teams around the world who made this achievement possible! Press Release → https://lnkd.in/eP3275RR Frost Radar™ → https://lnkd.in/e2kGpfpW

Explore our AI agents ecosystem: a portfolio of specialized agents that work together, both inside and beyond the vehicle. Instead of one assistant trying to do everything, Cerence AI connects expert agents that share context, coordinate actions, and deliver seamless experiences across every stage of the journey. To deliver a unified experience, the agents behind it need to be built on a common foundation: - Specialized agents: Each one is an expert in its domain. - Shared context: Agents collaborate to deliver one coherent answer, not disconnected responses. - Agent2Agent protocols: Standardized communication connects agents from different sources. - Guardrails and privacy: Built-in security keeps drivers in control of their data and experience. - Flexible architecture: Cloud, edge or hybrid, so agents run where they work best. One branded, intelligent assistant, backed by a coordinated ecosystem of agents delivering trusted outcomes.

🔔 "Can you remind me next week?" In this real customer conversation, a driver calls after hours to cancel an existing service appointment and asks for a reminder to reschedule the following week. Listen to how our Dealer Assist Agent handles the request, updates the dealership's systems, schedules a reminder, and keeps the service journey moving forward, even when plans change.

📅 Plans change, even after the dealership closes. Listen to a customer conversation where our Dealer Assist Agent helps reschedule an existing service appointment, finds a new available time slot, and updates the booking directly in the dealership's CRM system. The result is a seamless customer experience and greater operational efficiency for dealership teams.

🔧 A customer calls after hours with a concern about their vehicle and a question: is it safe to keep driving until it can be serviced? Listen to how our Dealer Assist Agent handles this real conversation, provides guidance based on dealership-approved information, and schedules a service appointment in real time.

📞 Listen to a real after-hours customer call resulting in a test drive booking through our Dealer Assist Agent. Within the same conversation, the agent answers questions and completes the appointment directly within the dealership's CRM system, extending dealership availability and sales opportunities beyond operating hours without requiring staff intervention.

🚨 When an emergency vehicle is approaching, every second matters. Cerence Emergency Vehicle Detection (EVD), already deployed in production vehicles today, gives ADAS and autonomous driving systems an additional sense: the ability to detect and localize more than 1,500 emergency sirens across nearly 50 countries, before the vehicle comes into view. Using existing vehicle microphones and AI trained to distinguish sirens from traffic, road noise, music, and other sounds, EVD can identify approaching emergency vehicles from more than 300 meters away with interior microphones and beyond 800 meters when paired with exterior microphones. All of this adds up to more time to react, increased situational awareness, and safer roads for drivers, first responders, and everyone around them.

When customers reach out to your dealership, you want every call answered, every detail captured, and every request handled, even after hours, so no revenue is lost and customers receive the responsive service they expect. 📲 That's exactly what our Dealer Assist Agent (DAA) delivers, turning conversations into action. Watch DAA guide a customer through a complete service booking: • Identifying the vehicle by VIN or customer profile • Finding the next available appointment slot in real time • Capturing pickup or drop-off preference • Noting additional service requests • Sending an instant appointment confirmation From the first call, customers benefit from a seamless journey. Learn more → https://lnkd.in/d25ZXggy

Every missed call, delayed follow-up, or unanswered inquiry is a potential lost opportunity for a dealership. Our Dealer Assist Agent (DAA) enables dealerships to engage, qualify, and act on every customer interaction through a single conversational experience. This means: • 24/7 lead capture across sales and service • Automated, real-time test drive and service appointment booking • Intelligent customer support with seamless staff handoff when needed • Integration with existing CRM and DMS workflows By helping ensure every inquiry receives an instant response, DAA supports a more consistent customer experience across the dealership journey and drives stronger revenue outcomes. Learn more → https://lnkd.in/d25ZXggy