Professional Services

Partner with the experts to make conversational AI work for you

Combining technical excellence with a deep domain understanding, our global team is here to help you implement the latest in conversational AI, your way – for our Cerence solutions and beyond.

Our tailored approach enhances engagement and efficiency across markets, delivering cutting-edge voice experiences that are seamless and intuitive.

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UX Services

Design intuitive, user-friendly journeys to optimize engagement – including voice interface specifications, functionality and language rollout
Challenge the UX design of our conversational AIs and create benchmarks to understand competitor landscape and align with user, brand and market specific requirements

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Seamless Integration Support

Specialized in connecting conversational AI with OEM systems and third-party platforms to ensure experiences are contextual, secure and smooth
Help OEMs flexibly deploy our solutions – both embedded and via the cloud – while staying in control of their data and maximizing existing infrastructure investments

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Advanced Customization Options

Craft unique voice user interfaces that support each user's specific needs, use case and environment
Ensure interactions feel natural, intuitive and aligned to your brand – whether implementing a custom wake-up word, adapting off-the-shelf solutions, or designing completely new voice experiences

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Quality Assurance Approach

Deliver reliable, compliant and seamless AI solutions that meet our users' expectations

Robust, end-to-end testing procedures to ensure deployments are performing and meeting global compliance standards – from native speaker tests and automated quality checks to on-site assistance for testing protocol and integration

Global Certifications, Local Trust

SPICE (Software Process Improvement and Capability determination)
TISAX (Trusted Information Security Assessment Exchange)
ISO 9001 (Quality Management)
ISO 14001 (Environmental Management)
ISO 45001 (Occupational Health & Safety Management)
ISO 27001 (Information Security Management)
ISO 21434 (Cybersecurity Management)