AI Agents
Leverage our conversational and purpose-built AI agents to support your drivers, owners and dealerships across the automotive journey.
Our AI agents portfolio gives you a set of scalable assistants designed for key automotive use cases across driving, ownership and dealerships. Leveraging our Cerence Automotive Large Language Model, CaLLM™, these agents integrate seamlessly into your ecosystem and deliver focused assistance where it matters most.
Together, these AI agents reshape the automotive experience with intelligent, purpose-built assistance inside the vehicle and beyond.
Mobile Work Agent
Turns drive time into productive time – with a voice-powered AI agent that effortlessly manages and connects meetings, chats, emails and notes within OEM-branded ecosystems.
Safer Productivity on the Move
Enterprise-Level Security: Integration of Microsoft Intune enables vehicles to be enrolled into enterprise IT policies as trusted devices. This allows drivers to connect Microsoft 365 business accounts directly with the in-car assistant while ensuring policy compliance and secure access to corporate resources.
Effortless Productivity: Provides voice-first access to Microsoft 365 Copilot apps and orchestrates workflows across Outlook, Teams and OneNote, turning emails into meetings, notes into agendas and conversations into actions while delivering tailored insights and summaries based on user context and preferences.
Automotive-Appropriate Experience: Delivers voice-first interactions with limited distraction and a glanceable GUI while driving. Designed for in-vehicle use, it supports automotive-specific requirements such as privacy controls and smart notification handling.
Integration Ready: Operates as part of the broader xUI experience or as a stand-alone agent. Ready for deployment and designed to integrate into existing in-car assistant architectures.
- Good morning, what do we have for today?
- Good morning, John, here's your morning debrief: today you have several meetings in the morning, followed by lunch with Caleb Chapman, in the afternoon you have...
- Alright. Message Caleb and tell him it's his turn to pick a spot.
- The Weekly Design Meeting is starting. You will be arriving at the office in 5 minutes. Would you like to join the call or send a message with your ETA?
- Let's join the call.
Ownership Companion Agent
Delivers an always-available personal OEM representative ready to assist with any vehicle related question or problem.
Always On Vehicle Support
24/7 Ownership Support: Acts as an always-available, personal advisor for ownership questions across vehicle operation, maintenance, repairs, upgrades and digital services, delivered through a consistent, brand-controlled experience.
Personalized & Context-Aware Assistance: Knows the driver, their vehicle configuration and usage patterns to deliver tailored guidance, feature education and relevant recommendations throughout the ownership journey.
Single Source of Truth: Consolidates manuals, diagnostics and OEM services into one authoritative interface, eliminating fragmentation and reducing reliance on external searches or disconnected resources.
Action-Oriented Resolution: Helps resolve issues with step-by-step guidance, next step recommendations and service coordination while proactively supporting ownership through maintenance reminders, recall notifications and upgrade suggestions.
- Hey Cerence, I’m moving next week, do you think I can fit a couch in the back?
- That’s exciting, you should be able to fit a medium size couch. I recommend you fold the back row for more flexibility.
- You’re due for an oil change soon. Would you like me to schedule it for you?
- Yeah, that sounds good. Next Tuesday or Wednesday morning would be best.
Dealer Assist Agent
Accelerates dealership performance by maximizing lead conversion with automated sales and service workflows that improve response times, enhance consistency and capture every customer opportunity.
Sales and Service Automation
Always-On Dealer Engagement: Acts as an always-available force multiplier for your team, closing the digital gap by instantly handling customer inquiries across channels – after hours, during peak demand and whenever staff are unavailable – ensuring no lead is ever dropped.
Unified Sales & Service Support: Serves as a single assistant across sales and service, automating lead capture, test drive booking, service scheduling and real-time updates through deep integration with industry-standard customer relationship management (CRM) and dealer management (DMS) systems.
Context Aware, Seamless Interactions: Maintains conversation history and context across chat, text and voice, eliminating repeated questions and delivering a seamless, consistent experience at every touchpoint.
Action-Oriented Execution: Goes beyond answering questions by actively managing dealership workflows – routing high value interactions to staff, coordinating appointments and supporting approvals securely.
- I think my brakes are squeaking. Can I bring my SUV tomorrow morning to have someone look at it?
- I can certainly help with that. I have an opening at 9:00 AM or 10:30 AM tomorrow at our main service.
- I’m interested in the new EV model, but I want to make sure you have the blue one in stock before I drive over.
- We do have one blue long-range EV in stock! Would you like me to book a test drive for this afternoon or should I have a sales specialist call you with the exact specifications?